Seasonal Customer Service Representative - Tallahassee, FL

Essential Duties and Responsibilities:

• Attracts potential customers by answering product and service questions; suggesting information about other products and service.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Answer inquiries by clarifying desired information; completing transactions; forwarding requests.
• Sells additional products by recognizing opportunities to up-sell; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in monthly educational opportunities.
• Complete any tasks or special projects given to you by your direct supervisor.
• Deliver premium customer service, ensure customer satisfaction, and contribute to the continuous improvement of service and sales standard and quality.
• Contribute to the enhancement of good and professional image Event Photography Group by building and strengthening customer relationship through skillful telephone, chat, & email service.

Competencies

• Customer Focus

• Customer Service

• Data Entry Skills

• Organizational Skills

• Phone Skills

• Communication Proficiency

• People Skills

• Problem Solving/Analysis

• Multi-tasking

• Quality Focus

• Resolving Conflict

Position Requirements:

• At least six months customer service experience in a call center setting.

• High School Diploma or GED diploma required.

• Excellent sales and communication skills working with customer service team.

• Great problem solving abilities, including handling challenging situations.

• Team-oriented and enthusiastic to learn new things.

• Excellent command of both written and oral English. Spanish speaking is a plus.

• PC literacy, experience on internet operations and Microsoft Office.

• Must pass a background check